Hasn't Every Mall Lost its "Real" Anchor?

Retail is a mirror of society. And "society" is moving away from malls.

Consider the important social networking role that stores - and malls in particular - have played since their inception. They were the place that people would go to see and be seen, to meet with friends and neighbors; they were the new, clean, comfortable "Main Street", the new "Town Centre".

And many retailers and malls especially served this "social networking" role for teenagers, or for senior citizens walking their laps in a safe, climate-controlled environment. Pedestrian traffic was assured.

So, what's different today? Digital social networks. Malls as social networks have been supplanted. Now we have Facebook. Twitter. Texting. Even email for those a bit older. Socializing has not gone away, but it has moved away from malls.

In fact, when you are in a mall or shopping district, have you noticed which stores actually are busy? Yep. The Apple Store! Then, the cell phone stores. Are we suggesting that all retailers must sell smart phones in order to succeed? Not at all. But clearly, shoppers still seek social networks, and the tools that enable them to accomplish that.

We believe that every mall has a new kind of competitor; it's no longer the development at the next interchange, but the new emerging forms of social networking that engage the time and attention of customers.

Retailing IS a mirror of society. Isn't it time to bring more of a social networking experience into your stores? Malls aren't going to do it for you.

Retailers Will See This Through

A quick recap of the good, the bad, and the ugly about the economy:

• In September, retail sales (excluding autos) increased 0.5%, the second monthly increase in a row
• Unemployment is not expected to have a material drop for several quarters. (This is traceable in part, we believe, to the widespread need for people to find new jobs in new industries or locales.)
• Meanwhile, so far in 2009, 98 banks have collapsed, and expectations are that 2010 will see more of the same

And yet, we still anticipate that between Thanksgiving and December 31 this year, retailers can expect to recoup about half of last Holiday's loss. (That is, if 2008 Holiday sales were off 9%, expect 2009 Holiday to be up 4.5%.)

Why do we maintain such an upbeat view? Here are the main reasons:

1. Consumer confidence, like the stock market, continues to rise
2. Frugal fatigue will be pushed aside this Holiday season. "Enough already!" will be the motto, especially when it comes to buying for others. (We do expect that the popular "self gifting" of 2007 will be subdued, however.)

The enduring effect of retailers who are more "street smart"

The survivors in retailing will each, in their own way, be much more street smart, which will have an enduring effect on retailing going forward. The retailers of the next decade will continue to realize higher turns on inventory, specially discounted merchandise from vendors, extended terms with landlords, and much greater use of technology, especially utilizing their website.

Retailing is being re-invented right before our eyes!